Who should own a small-business technology implementation?

One accountable business owner should coordinate the decision, while named technical, process, data, security, and user owners approve the parts they understand.

OPERATING POINTS

What the concept requires

Name one person who can stop or reschedule the rollout.
Assign decisions to people with actual authority and context.
Keep vendor responsibilities separate from business acceptance.

LIMITS

What the concept does not prove

One accountable owner should not be the only reviewer or administrator.
A consultant or vendor cannot accept business risk on the owner's behalf.

CONNECTED CONCEPTS